Frequently Asked Questions
Products
Where are your products made?
Each product is thoughtfully crafted, tested, bottled, labeled, and shipped from our studio in sunny St. Petersburg, Florida. Every step, from blending to final packaging, is done by hand in small batches to ensure quality, freshness, and intention in every bottle.
Where do your ingredients come from?
We source our ingredients from trusted suppliers who prioritize quality, ethical sourcing, and responsible stewardship. Our formulations feature a variety of plant-based and naturally derived ingredients, including essential oils, carrier oils, botanical extracts, hydrosols, clays, salts, butters, and herbal powders sourced from around the world.
Whenever available, ingredients are accompanied by testing and quality documentation, including GC/MS analysis for essential oils, to help verify identity, purity, and authenticity. Every ingredient is carefully selected for its quality, purpose, and alignment with our commitment to creating thoughtful botanical products.
This approach allows us to maintain high standards while celebrating the diverse plants, minerals, and natural materials that make each formulation unique.
How long do your products last?
Our products are made with pure essential oils and natural ingredients, so their lifespan varies slightly by type and storage. To keep them at their best, store in a cool, dry place away from sunlight and heat.
- Roll-ons: Best used within 12–18 months.
- Body oils: Best used within 12–18 months. Natural antioxidants in oils like jojoba and meadowfoam help extend freshness, but avoid introducing water into the bottle to maintain quality.
- Diffuser blends: Typically remain vibrant for up to 2 years when stored properly.
- Body butters: Best enjoyed within 6–12 months, as natural butters can soften or separate with temperature changes.
Because we don’t use synthetic preservatives, your blends may evolve gently in aroma and texture over time, a completely natural and expected part of working with living botanicals.
Are your products all natural?
Our products are formulated with naturally derived ingredients such as botanical oils, hydrosols, clays, salts, butters, and plant extracts. We carefully select ingredients for their quality, purpose, and skin compatibility, with a focus on creating simple, effective botanical products.
While our ingredients come directly from nature, we may also use naturally derived or nature-identical ingredients when they offer benefits in safety, stability, or performance. Every ingredient is chosen thoughtfully and intentionally, with transparency always being a priority.
Do you test on animals?
Never. Our products are cruelty-free and tested only by willing humans, starting with ourselves.
Are your products safe for sensitive skin?
We use gentle, skin-safe dilutions and high-quality carriers, but everyone’s skin is unique. We recommend a patch test before first use and discontinuing use if irritation occurs.
Returns
What is your return policy?
We hope you love your ZenStream Botanicals products as much as we love creating them. Because each item is handcrafted in small batches with natural ingredients, we’re unable to accept returns on opened or used products.
If your order arrives damaged or something isn’t right, please contact us within 7 days of delivery at care@zenstreambotanicals.com so we can make it right with a replacement, credit, or refund.
Unopened products may be returned within 14 days of purchase with prior approval. Items must be in original condition and packaging, and return shipping is the responsibility of the customer.
We stand behind the quality of our blends and will always do our best to ensure your experience feels fair, personal, and cared for.